MARCH 23: Local Internet Provider Information

Dear Families.

Below is information from cell phone and Internet providers who are reaching out to help families associated with COVID-19 crisis. We want to provide you with this information as we prepare for the possible Distance Learning program coming March 30. Please contact service providers directly if inquiring about these services. NBAPS is only communicating this information to you, we are not affiliated with any of these service providers. *Known internet home service providers for our community are Windstream, Midco, and Centurylink. Service and locations vary across our district, so please contact providers to find out if they have service in your area.

Midco - 1-833-338-4638
Midco offers low cost Internet service for low income households but is expanding to serve any families who need service in the area that Midco serves. The service includes:

  • Education Assistance Credit makes the service FREE through June 15, 2020
  • Speeds up to 25Mbps download and 3Mbps upload
  • Standard or wireless modem included (free)
  • Available to NEW Midco customers only
  • Customers do not need to meet income qualifications until after June 15, 2020

Contact Midco at - 1-833-338-4638 (1-833-EDU-INET) to enroll. Use code MIBEDU20 to receive the education assistance credit. Click here to learn more.

AT&T - 1-800-288-2020
All AT&T home Internet Wireline customers, as well as Fixed Wireless Internet customers, can use unlimited data. AT&T will continue to offer $10/mo Access from AT&T service for qualifying customers. For the next 60 days, AT&T also pledged not to terminate the service of any customer who can’t pay their bill, and will waive the fees associated with late payments. AT&T will keep its public Wi-Fi hotspots open to everyone.

CenturyLink - 866-642-0444
For the next 60 days, CenturyLink said it has committed to waive late fees and to not terminate a residential or small business customer’s service due to financial circumstances associated with COVID-19. The company is also suspending data usage limits for consumer customers during this time period due to COVID-19. It has committed to the FCC's Keeping Americans Connected Pledge.

Frontier Communications - 1 (800) 921-8101
Frontier has not announced any relief for customers affected by the coronavirus at this time.

Sprint - 1 (888) 211-4727
Sprint said on March 13 that it has extended its network to include T-Mobile’s network as well for the next 60 days. Sprint has also signed the Keep Americans Connected Pledge and will waive fees and not terminate services if customers are unable to pay because of the coronavirus for the next 60 days. Customers with metered data plans will now receive unlimited data for 60 days. They will also receive an additional 20GB of hotspot data for the same period.

TDS - 1 (855) 220-2592
TDS said on March 16 that it will be providing free broadband access to customer households with K-12 or college students. (Proof will be required.) Other than that, TDS is adhering to the FCC’s “Keep Americans Connected” pledge only by agreeing not to disconnect customers who can’t pay their bills for the next 60 days. TDS has also opened its Wi-Fi hotspots for the next 60 days to the public, for free.

T-Mobile - 1 (800) 937-8997
All current T-Mobile plans with data will be granted free unlimited data for the next 60 days, excluding roaming. T-Mobile and Metro by T-Mobile customers will be given an additional 20GB of mobile hotspot and tethering services for the next 60 days. Lifeline customers will be given an extra 5GB of data per month for the next two months.

Verizon - 1 (800) 922-0204
Verizon will waive late fees and keep residential and small business customers connected if negatively impacted by the global crisis, the company said on March 13. It is also upgrading the data plan on its Verizon Innovative Learning program for Title 1 middle schools from 10GB/month to 30GB/month for the next two months, effective March 16. There are no data caps on Verizon home Internet subscribers, a company representative said.

Windstream (Kinetic) - 1-855-944-29611
Windstream has not announced any relief for customers affected by the coronavirus. The service does not implement data caps, however.

Low income families may qualify for reduced internet cost through the Lifeline program. Click here to see which providers are offering Lifeline and for more information about each provider's Lifeline program.

Thank you!